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General Terms and Conditions
of Use of VIPOPRESTIGE Accommodation Units

Article 1. – Scope of Application
These Terms and Conditions will govern all Accommodation Contracts or any other related contracts entered into between VIPOPRESTIGE and the Guest, and all matters not specified in the Terms and Conditions will be governed by law and customary business practices.
Notwithstanding the preceding paragraph, all special contracts harmonized with the law shall take precedence over the provision of the Terms and Conditions.

Article 2. – Application for Accommodation Contracts
Everyone who intends to make an application for an Accommodation Contract, i.e., to book an accommodation, shall provide the following information: name, surname, contact, date of stay and estimated time of arrival, any special request (e.g., a baby cot), as well as other information that Vipoprestige considers are needed.
If the Guest requests, during his/her stay, an extension of the accommodation beyond the date specified in the first request, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
On the day of booking the accommodation unit, the holder of the reservation request must be at least 18 years old. In case the guests are a group of young people, the holder of the reservation of the accommodation unit must not be younger than 21 years old on the day of booking the accommodation unit. Vipoprestige primarily provides accommodation to families and couples. Groups of young people, i.e., groups of at least five people, the majority of whom are under 21 years of age, must notify Vipoprestige at the time of booking, otherwise Vipoprestige has the right to refuse the accommodation service to such group and terminate the Contract without refunding the payment for the accommodation service if such notification is not days at the time of booking.

Article 3. – Conclusion of Accommodation Contract, Advance Payment and Deposit
An Accommodation Contract shall be deemed to have been concluded when Vipoprestige has accepted the application for the conclusion of the Accommodation Contract. During the conclusion of the Accommodation Contract, when, at the request of Vipoprestige, the Guest is requested to make an advance payment of the accommodation unit, the Accommodation Contract is concluded only if the Guest pays in advance within the requested period. Exceptionally, Vipoprestige can exclude the advance payment or deposit in a special agreement.
Upon arrival, Guests are required to pay a deposit of 100 EUR at the reception in case of any damage. In case there is no damage, the deposit will be returned to the Guest upon departure.
The arrival and departure period, which are written on the website or in the concluded Accommodation Contract, are valid at all times. The reservation confirmation contains information about the time the accommodation unit is ready for arrival. Guests must have a valid photo identification, otherwise Vipoprestige has the right to refuse the accommodation service to such a group and terminate the Contract without refunding the payment for the accommodation service.

Article 4. – Refusal of Accommodation Contract
The Hotel shall have the right to refuse the application for an Accommodation Contract in the following cases:
1. When the accommodation application violates the provisions of these Terms and Conditions.
2. When guest rooms are fully booked.
3. When the Guest is deemed liable to behave in a manner that will contravene the laws, act against the public order and good
morals during his/her stay.
4. When the Guest’s behavior represents a significant disturbance to other guests.
5. When the Guest carries an infectious disease.
6. When the Guest uses violence, threats, blackmail or intimidation to make unfair or unreasonable demands against the Hotel or
its employees, or is believed to have engaged in similar actions in the past.
7. When the Hotel is unable to provide accommodation due to natural calamities, dysfunction of the facilities and/or other
unavoidable causes.
8. When the Guest is deemed liable to behave in a manner that will infringe upon other guests due to intoxication and other
unacceptable behaviors.
9. When the Guest conceals that he has booked the accommodation for some other reason apart from the accommodation itself,
e.g., selling goods in the accommodation or performing services for the purpose of gaining profit for themselves or for a third
party, etc.
10. When the Guest does not confirm with the provisions of these Terms and Conditions and payment during the reservation.

Article 5. – Right to Cancel Accommodation Contract by the Guest
The Guest is entitled to cancel the Accommodation Contract with the obligation to pay the agreed price of accommodation, unless otherwise agreed upon the conclusion of the Accommodation Contract.
In case where the Guest does not appear by 10 p.m. of the accommodation date (or two hours after the expected time of arrival if the Hotel is notified of it), without an advance notice, it can be considered that the Accommodation Contract has been cancelled by the Guest.

Article 6.- Right to Cancel Accommodation Contract by the Hotel
The Hotel may cancel the Accommodation Contract in the following cases:
1. When the Guest is deemed liable to behave in a manner that will contravene the laws, act against the public order and good morals during his/her stay.
2. When the Guest’s behavior represents a significant disturbance to other guests.
3. When the Guest carries an infectious disease.
4. When the Guest uses violence, threats, blackmail or intimidation to make unfair or unreasonable demands against the Hotel or its employees, or is believed to have engaged in similar actions in the past.
5. When the Guest cannot be received due to unforeseeable circumstances.
6. When the Guest is deemed liable to behave in a manner that will infringe upon other guests due to intoxication and other unacceptable behaviors.
7. When the Guest smokes in bed, tempers with the fire extinguishers or otherwise violates common rules of conduct or laws.
8. When the Guest conceals that he has booked the accommodation for some other reason apart from the accommodation itself, e.g., selling goods in the accommodation or performing services for the purpose of gaining profit for themselves or for a third party, etc.
9. When the Guest does not confirm with the provisions of these Terms and Conditions and payment during the reservation.
When the Hotel cancels the Accommodation Contract in accordance with these provisions, the Guest is not charged for unperformed services, except for accommodation services.

Article 7. – Registration
Guests shall register the following information at the reception of the Hotel on the day of accommodation: name and surname of the Guest, age, gender, address, contact phone number, date of departure and estimated time of departure, and other information the Hotel deems necessary.
All overseas guests who do not have an address in Croatia are required to present valid passports (identity cards), citizenship, passport number, place and date of entry into Croatia as well as date of arrival.
Check-in is from 15:00 to 20:00, and check-out is from 07:00 to 10:00, unless otherwise agreed or advertised on the website.

Article 8.- Reception
The reception is available 24 hours a day by phone.

Article 9. – Prohibited Acts (House Rules)
Guests shall comply with the provisions of these Terms and Conditions during their stay at Vipoprestige.
1. Do not use guest rooms for purposes other than accommodation without permission. At any time, only as many persons as stated on our website and in the Accommodation – Reservation Contract may stay in the accommodation unit and the property (whereby this term is interpreted as an overnight stay). The stated number of persons includes children regardless of their age. If there are more persons staying in the accommodation unit than the maximum allowed number, Vipoprestige has the right to request that additional persons leave the accommodation unit without prior notice. If the guest does not comply with this request, the Contract will be terminated and all those staying in the accommodation unit will be obliged to leave with immediate effect and without further notice and without refund.
2. Do not use open flames for heating or cooking in accommodation units, corridors or other common areas.
3. Do not smoke indoors (including e-cigarettes, heated and burning tobacco, etc.). Smoking is not allowed inside the accommodation unit, nor in any part of enclosed common areas. However, that does not mean that it has never been smoked in the accommodation unit. For violation of the smoking ban, a fee of 1,000 EUR will be charged as a compensation for damage to the accommodation in addition to the room price.
4. Do not move equipment from their designated location without reason.
5. Do not change or modify the current state of the equipment without permission.
6. Do not enter storage rooms, mechanical rooms, emergency stairways (except in an emergency) or other personnel-only areas.
7. Do not bring the following items into the hotel: animals in general, items that emit unpleasant or strong smells, excessively heavy items or an excessive number of items, pistols, swards or other weapons, explosives, volatile oils or other items that are flammable or easily flammable, and other items that are considered a threat to the safety of other guests.
Pets are not allowed in the accommodation units. However, Vipoprestige does not guarantee that there were no pets in the accommodation unit previously or that there are no pets currently. Vipoprestige does not assume responsibility for allergic and consequently asthmatic reactions of the Guest due to the previous stay of pets in any of the accommodation units.
8. Do not shout, sing loudly, behave in a manner that causes strong shaking or noise, or otherwise disturb or cause discomfort to other guests. Occasionally, guests may unexpectedly hear noise from construction sites, neighbors, traffic, etc. Vipoprestige cannot be held responsible for any unexpected noise.
9. Do not engage in gambling, immoral or disorderly conduct withing the Hotel or guest rooms.
10. Do not distribute advertisements or promotional materials, sell goods or conduct business without permission.
11. Do not distribute leaflets, solicit signatures, participate in political or religious activities, hold meetings, demonstrate group or organizational power, or assist or encourage such activities without permission.
12. Do not bring or park billboard trucks, modified cars or vehicles of any other style that the Hotel considers discomforting or inconvenient to other guests.
13. Do not leave personal belongings in the hallway or lobby.
14. It is strictly forbidden to take photographs or videos that could disturb other guests inside the Hotel or their accommodation.
15. Do not photograph or record the interior of the Hotel for business purposes without the Hotel’s permission.
16. Attacks, injuries, threats, extortion, fraud, disruption of business, unreasonable demands through intimidation and all similar acts are prohibited.
17. Do not engage in other acts that the Hotel deems inappropriate.
Guests shall not participate in the following activities, either alone or with the help of a third party.
1. Registering or providing false information during your stay at the Hotel.
2. Using fraudulent payment methods such as stolen credit cards while staying at the Hotel.
3. Unauthorized acquisition or use of personal data belonging to a third party.
4. Using the Hotel for business purposes without the Hotel’s permission.
5. Mass bookings followed by mass cancellations or any similar acts.
6. Repeated making and cancellation of reservations without a valid reason or any similar act.
7. Unauthorized access to systems or computers or any similar act.
8. Sending or uploading harmful computer programs or any similar act.
9. Removing, damaging or destroying equipment within the Hotel facilities or any similar act.
10. Disrupting the business or harming the Hotel’s reputation or brand by making demands that exceed socially acceptable norms, or defaming, slandering, threatening or harassing the Hotel or its staff or posting inflammatory remarks on social media, or any similar act.
11. Violence, threats, extorsion or other coercive and unreasonable demands against the Hotel or its staff.
12. All acts that cause or pose a risk of causing inconvenience, damage or disadvantage to other guests, third parties, the Hotel or the hotel group.
13. All acts that violate or threaten copyrights, trademarks or other intellectual property rights or other guests, third parties or the Hotel.
14. Acts that violate or threaten to violate public order or law, or any criminal acts.
15. Violation of any other provision of these Terms or other customary rules of conduct.
16. All other acts that Vipoprestige deems inappropriate.
The Hotel has the right to claim compensation from the guest for damages caused by the actions from the previous paragraph.

Article 10. – Swimming Pool, Jacuzzi and Similar Facilities
For safety reasons, the Guest shall follow all instructions regarding the use of the swimming pool, jacuzzi and similar facilities.
Guests use the swimming pool, jacuzzi and similar facilities at their own risk. The swimming pool and the gym can be used form 9:00 to 22:00. Excessive use of the swimming pool, jacuzzi and similar facilities is not recommended. Children under the age of 16 are not allowed in the pool area without adult supervision.

Article 11.- Prices and Payment
All prices are expressed in Euros (EUR) per accommodation on a daily basis. The Concluded Contract – the reservation is immediately binding, regardless of the way of making or booking the reservation.
Accommodation fee shall be paid at the reception on the day of arrival, exceptionally on the day of departure if so specifically agreed. Payment is made by credit card or in the official currency of the Republic of Croatia. An accommodation fee will be charged if the Guest voluntarily decides no to stay in a free room provided by the Hotel.

Article 12. – Liabilities of the Hotel
The Hotel shall compensate the Guest for damages caused in the fulfilment or the non-fulfilment of the Accommodation Contract or related contracts. However, the same shall not apply in the case where such damage has been caused due to reasons for which the Hotel is not liable.
The Hotel’s obligation is to provide accommodation to guests which begins upon the guest’s check-in at the Hotel reception and ends upon the guest’s check-out.

Article 13. – Handling when Unable to Provide Contracted Accommodation and Compensation
If Vipoprestige is unable to provide accommodation according to the Contract, it shall arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
When arrangement of the other accommodation cannot be made notwithstanding the previsions of the previous provision, Vipoprestige shall pay a compensation fee equivalent to the price of the accommodation. However, this compensation fee shall not be paid when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable.

Article 14. – Handling of Deposited Articles
Vipoprestige shall compensate the Guest for any loss, damage caused to goods, cash or valuables deposited at the reception, except in cases where such loss or damage is caused by force majeure. However, if the Guest does not declare the type and amount of valuables or cash at the Hotel’s request, the Hotel shall compensate to the maximum of 1,000 EUR.
Vipoprestige shall only compensate the Guest for any loss or damage, cash or valuables not handed in at reception, if such loss or damage is caused by willful misconduct or negligence on the part of the Hotel. However, if the Guest has not reported the type and quantity of such goods, the Hotel will compensate to the maximum of 1,000 EUR.
Works of art, antiques and other easily damaged goods cannot be handed at the reception.

Article 15. – Baggage Storage and Belongings of the Guest
The Hotel shall store Guest’s baggage when it is brought into the Hotel before their arrival and it shall hand it over to the Guest upon their check-in.
In the event that the baggage or personal belongings of the Guest are left unattended at the Hotel after the Guest has checked-out, the Hotel shall wait for the owner to contact the Hotel for further instructions. When such instructions are not given or when the ownership is not confirmed, valuables and items containing personal information will be delivered to the nearest police station within seven days of the day they were found, while other items shall be disposed of three months from the date they were found.

Article 16. – Maintenance of the Accommodation Unit
If the Guest stays in the same accommodation for two or more consecutive nights, cleaning shall be provided every third day.
Even if the Hotel receives a request that cleaning is not required, it shall be done every fourth day for sanitary reasons. However, the Hotel reserves the right to clean guest rooms at any time if deemed necessary. Guest rooms may also be entered on non-cleaning days for maintenance, inspection, repairs and emergencies.

Article 17. – Computer Networks
Internet is a standard service that is provided and due to possible inadequate coverage in the area of the accommodation unit and variable amounts of data and speed, Vipoprestige cannot be responsible for poor signal, overloaded antenna, cable problems or other problems with coverage or amount of data, which it cannot affect.
Access to the Internet and use of the Internet must comply with the relevant regulations.
Guests use computer networks in the Hotel at their own risk. Service may be interrupted due to system failure or other reasons without prior notice. The Hotel is not liable for any loss or damage resulting from interruption due to system failure or any other reason when using computer networks. If the Guest uses the Hotel’s network in a way that the Hotel considers inappropriate, which may cause or has actually caused damage, the Hotel shall require the Guest to stop using it immediately and compensate for all the resulting damage.

Article 18. – Liability in Regard to the Parking
The Hotel gives consent to the Guests to park their vehicles in the parking lot when the Guest utilizes the Hotel parking area. The Hotel is not liable for driving of the vehicle. However, the Hotel shall compensate for any damage caused by reckless behavior or negligence on the part of the Hotel in regard to the management of the parking lot.

Article 19. – Liability of the Guest
The Guest shall compensate the Hotel for any damage caused intentionally or by negligence on the part of the Guest, especially damage caused as a result of a behavior contrary to the provisions of these Terms and Conditions, the Accommodation Contract or legal regulations (including but not limited to the costs of repairing the facility and lost sales opportunities).

Article 20. – Reporting to Competent Authorities
If the Guest violates the provisions of these Terms and Conditions or other rules that protect the rights, property or business of the Hotel or other guests, the Hotel shall notify the police and other relevant authorities or take appropriate actions.
If the Hotel assesses that the Guest’s health or life is in serous danger, the Hotel can call an ambulance, regardless of the Guest’s will.

Article 21. – Changes to the Contract
These Terms and Conditions are subject to change without notice. Check the official website for the latest information. The use of the Hotel by the Guest after the changes to these Terms and Conditions constitutes consent to the amended Contract. Exceptionally, the provisions before the amendment apply to the Accommodation Contracts concluded before the amendment of these Terms and Conditions.
When a part of these Terms and Conditions or other Rules is held invalid or revoked with resect to a particular Guest, the Terms and Conditions and other Rules shall remain in effect for all other guests.

Article 22. – Negotiations in Good Faith
The Hotel and the Guest shall negotiate in good faith to resolve any issues arising in connection with the use of the Hotel that cannot be resolved under these Terms.

Article 23. – Governing Law and Jurisdiction
The Accommodation Contract between the Hotel and the Guest is governed by the laws of the Republic of Croatia, and disputes will be resolved before the Croatian courts.